Over/Under Runs: 5% over/under may occur. All quantities produced are shipped and invoiced.
Credit Card Convenience Fee: A Convenience fee of 2.7% of the total payment amount will be added to all credit card payments.
C.O.D. Orders: Not Available.
Less-Than-Catalog Minimum: $35 per order.
Samples: Random sample orders for businesses totaling up to US $12.00 are available at no charge, with a valid shipper account number. Your shipper account number is required for samples.
Cancellations: US $32.00 (G) plus any art and production costs incurred up to the time of cancellation.
Invoices: All invoices are emailed.
Producing Your Order:
Production Time: Production lead time varies based on products ordered. Production time starts once Invoice has been paid.
Rush Products: Rush is available on certain items depending on the product and production schedule at the time the order is placed. In some cases, there is a rush fee which will vary by product and manufacturer. Please reach out to your sales representative to discuss rush options and pricing before placing your order.
Managing Your Artwork:
Artwork E-Mail: You may submit your digital art files to davidaflink@allegrobusinessproducts.com. Preferred artwork files are .ai, .eps or .pdf
There are adjustments to artwork that need to be made for artwork to be print ready depending on type of print. Please note .jpg files do not provide the best print quality on certain items. This is why we request the above artwork files.
Recreating Artwork: US $50.00 (G) per hour, 1-hour minimum. Art charges are quoted in advance of recreating your art. We assume you have authorization for use of brands and intellectual property has been obtained on all provided artwork prior to our work. This is mostly required when working with a .jpg file.
Imprint Size: We will size your artwork to the maximum imprint area of the product ordered, unless otherwise requested. Due to the orientation of some designs, your artwork may be resized and smaller than the imprint area.
Art Approval: Please review to confirm: spelling, artwork, colors and content are correct. All artwork must be approved by the customer before moving forward with the order. It is the customers responsibility to ensure that the proof is correct in all areas. Please be sure to double check spelling, grammar, layout and design content. If the proof containing errors is approved, the customer is responsible for all costs, including corrects and reprints.
PMS Color on Screen vs. Printed: Please provide your PMS color to ensure exact color match on your printed products. Screens will show a different color based on your screen settings which may lead to approval of artwork with the wrong color.
Additional Imprinting Charges:
Ink Color Change: US $20.00 (G) per change, per plate, per design.
Metallic Ink Imprints: Due to packaging requirements, a US $0.30 (G) per item fee applies for bulk packed items imprinted with metallic inks.
PMS Imprint Colors: US $55.00 (G) per color, per order. Due to variances in product colors and surfaces, an exact PMS color cannot be guaranteed; however, we strive to create the closest equivalent possible.
Packing & Shipping Your Order:
Shipping Methods: UPS, FedEx or truck line by request. USPS is available for APO addresses only, though package tracking may not be available.
Third-Party Shipping: No charge for using third-party shipping services. Complete billing information is required for all orders shipping on a 3rd party shipper account.
Returns & Claims: Please contact us within 30 days of delivery. Custom printed products are non-refundable. If there is an error on our part or manufacturer, we will go above and beyond to fix the issue. If you approved your artwork and there is a mistake, we are happy to reprint for an additional charge.
Drop/Split Shipments: US $10.00 (G) per address after first address, plus applicable freight charges. A US $32.00 (G) repackaging fee applies for split addresses not provided with the initial P.O.
Inaccurate Shipping Address/Account Info: US $32.00 (G) per destination plus additional carrier charges per package, per corrected address.
Website Orders: Please note we will do our absolute best in accommodating your in hands needs when your order is placed online, there may be additional charges based on printing process, freight and tax if applicable.
If you have any additional questions not answered here, please reach out to your sales representative.